Pullman Tokyo Tamachi - Luxury hotel - ALL SAFE

 

 

Pullman Tokyo Tamachi meets the standards of the ALLSAFE program, which is developed and vetted specifically for Accor by Bureau Veritas, a recognized global leader in testing, inspections and investigations, along with leading medical authorities worldwide.

In line with this program and the local government’s regulations, the hotel implements stringent operational procedures and enhanced measures to ensure guests’ and employees’ safety. 

 

GENERAL MEASURES 

・ALLSAFE Officer – Overall in charge in ensuring compliance with the ALLSAFE label requirement within the hotel. 

・ALLSAFE Officer(s) – Assigned officers available to assist with guest requests or queries 24/7. 

・Information Monitoring – Staying up to date on changes to legislation to adapt newly implemented procedures, legislation and technological developments. 

・Sanitizing Stations – Hand sanitizing solutions are strategically placed in public areas, entrances of restaurants, In front of each elevators, facilities and function room floors. 

・Safety Instructional Notices – Installation of virus prevention information with pictograms in public areas. 

・Enhanced Cleaning – Increased frequency of cleaning and disinfecting with particular attention to high touch surfaces to include but not limited to hand rails, elevator buttons, and door knobs. 

・Distanced Setup – Distancing measures observed and implemented particularly in high traffic areas of the hotel. 

・Medical Service Assistance – List of local medical services available at the reception. 

・Emergency Care – Medical kit available at reception for emergency care situations. 

・Safety Kit – Guests provided with individual sanitizer, wipes ,mask and disposable gloves upon request. 

・Thermal Screening System – Thermal Scanning Device installed at the Front Desk to measure physical temperature. Guests with fever above 37.5°C will be advised to follow necessary health and safety procedures. 

 

 

 

GUEST ROOMS 

 

During check-in and check-out 

・Service at a Distance – Maintaining appropriate distancing when serving guests while wearing masks. 

・Sanitation and Hygiene Solutions – Hand sanitizing solutions strategically placed in the hotel, with individual masks available upon request at the reception. 

・Droplet infection measures- Acrylic boards are installed on the counter. 

・Enhanced Cleaning – Frequent sanitation of guest room keycards, writing materials, trays and other equipment on the counter, as well as other high touch area surfaces, also UV disinfection machine is used. 

・Payment Handling – Usage of trays during payment transactions to avoid touch contamination. Contactless payment options available. 

 

During your stay 

・Enhanced Cleaning – Increased sanitizing and cleaning measures in place for each guest room, with particular focus on high touch equipment and surfaces such as door knobs, buttons and switches, TV remote controllers, telephones, tables, toilet seats and flushes, taps, hairdryers, mini bar fridge, luggage racks, room safe. In addition, “sterilized” sheet with a dedicated pictogram is installed on the TV remote control and telephone. 

・Service at a Distance – Room services will be handled at the door to avoid hotel staff from entering the room, except for instances when room cleaning or maintenance may be required or requested. 

・In Room Dining Service – Option to leave food trays outside the room for guest collection and option for used food trays to be left outside the room after calling to request for collection. 

 

Executive Lounge 

・Alcohol disinfectant is installed at the entrance, and acrylic boards are installed at each table. 

・Enhanced Cleaning – Increased sanitizing and cleaning measures in place for each table and counter, with particular focus on high touch equipment and surfaces. 

・Service at a Distance – Maintaining appropriate distancing when serving guests while wearing masks. 

・Distanced Setup – Appropriate social distancing implemented in all common areas, along with distancing of table setup. 

 

Upon check-out 

・Contactless Check-Out – Contactless Express checkout available for payment via credit card or pre-arranged company chargeback. 

・Enhanced Cleaning – Increased cleaning measures in place with more stringent procedures for high touch surfaces. 

・Staff Handling – Thorough hand washing and disinfection procedures by Housekeeping Team before and after cleaning guest rooms. 

 

RESTAURANTS 

・Thermal Screening System – Thermal Scanning Device installed at the Front Desk to measure physical temperature. Guests with fever above 37.5°C will be advised to follow necessary health and safety procedures. 

・Sanitizing Stations – All restaurants are equipped with hand sanitizers. 

・Accor Hotels Safe Food and Hygiene Standards – Implementation of standards in line with international safety requirements and alongside local food safety laws and regulations. The Hotel undertakes regular internal food safety checks. 

・Distanced Setup – Appropriate social distancing implemented in all common areas, along with distancing of table setup. 

・Reduced Touch Offerings – Focused on individual food portions and menus minimizing touch contamination. 

・Goods Delivery – Availability of hand sanitizers and masks required to be work by delivery workers. 

 

Public toilet 

・Hygiene Equipment – Electric hand dryers have been replaced with paper towel in all wash rooms. 

・Wash Room Upkeep – Increased wash room service in all Guest facilities including actively sanitizing of touch points. 

 

 

INITIATIVES FROM OUR TEAM MEMBERS 

 

・Temperature Checks – Mandatory temperature check and log-in procedures prior to work when reporting for duty. 

・Staff Wellbeing – All staff members are provided with face masks and sanitizer solutions. 

・Staff Protective Items – All work equipment and uniforms area cleaned daily and with greater depth. 

・Staff Care & Train – All staff members are given comprehensive safety and hygiene training to include but not limited to preventive measures and actions, correct hand washing and hygiene maintenance, routines and procedures for cleaning. 

・Staff Care & Reassure – Regular health checks are conducted for all staff members. 

・Reinforced Cleaning – All work areas follow a cleaning schedule with particular attention to high touch surfaces and equipment. 

・Social Distancing – Work areas and staff leisure facilities observe appropriate distancing and Infection prevention measures. 

 

Banquet Hall and Meeting room 

・Enhanced cleaning – All furniture and equipment inside the function room are sanitized before and after every meeting or event. Increased frequency of cleaning and disinfecting of areas are also in place with particular attention to high-touch points. 

・Hygiene measures – Hand sanitizing solutions available in common areas of function rooms, entrances of function rooms and washrooms. 

・Social Distancing – Gathering spaces, reception areas and  re-arranged to facilitate appropriate distancing. Signage and markers are in place to remind and encourage social distancing in high traffic areas. 

・Thermal Screening System – Thermal Scanning Device installed at entrance to measure physical temperature. Guests with fever above 37.5°C will be advised to follow necessary health and safety procedures. 

・Staff Efforts – Banquet welcome greeters wearing face masks and gloves, reminding event or meeting attendees to practice social distancing. 

 

Cloak 

・Service at a Distance – Staff in mask to handle guest belongings while maintaining appropriate distancing. 

・Social Distancing – Setup to ensure appropriate distancing. 

 

 

Reception Area 

・Service at a Distance – Plastic Shield provided at reception desk to minimize contact between Guest Receptionist and Attendees. 

・Communication – Signage requesting guests to observe proper social distancing. 

・Preventive Measures – Service for temperature check of guests and event attendees available.